Posts Tagged ‘business’
Training: Improves Sales, Improves Ops
By MARK RIFFEY - Do your people know your products & understand your prospects' problems?... more
Accepting Change – How Can You Help?
By MARK RIFFEY - Your challenge: Determine what’s necessary to reduce resistance to the point that your prospects will consider making a change. ... more
Where’s The Friction?
By MARK RIFFEY - What do you repeatedly force your clients to do that they simply shouldn't have to do?... more
Work, Caring, And Filtering Employers
By MARK RIFFEY - Are you looking for a solid, well-run company to grow with? This will help.... more
“Sink Or Swim” Isn’t Training
By MARK RIFFEY - I'll go back because that guy made a routine purchase memorable.... more
Listen to Clients. They Say The Darndest Things
By MARK RIFFEY - When you listen to clients openly and without an agenda, the value of what you learn can be huge.... more
Leads: Like a Friend Who Needs Advice
By MARK RIFFEY - A good list treats leads like a friend who needs advice.... more
Being Prepared For Employee Turnover
By MARK RIFFEY - One of the most expensive activities your business can experience is employee turnover. When employees leave, a piece of the company leaves with them.... more
Client Care and Feeding – A Strategic Responsibility
By MARK RIFFEY - The custody, guardianship and defense of your clients is a strategic responsibility.... more
Try A Dashboard To Share Your Metrics
By MARK RIFFEY - When your team can easily wrap their heads around the numbers critical to their department, it'll change their behavior.... more
Encourage Them To Climb The Ladder
By MARK RIFFEY - Every business should seek ways to provide an ascension ladder for their clientele - and create the desire to climb it.... more
Is There Truth In Your Advertising?
By MARK RIFFEY - It takes one time for people to lose trust in your advertising. ONE TIME.... more
What Halftime Advice Do You Give Your Staff?
By MARK RIFFEY - Halftime provides a natural break in the action to reflect, assess, adjust and re-engage. For a company, use them like a timeout.... more
Protecting Traditional Assets Isn’t Enough
By MARK RIFFEY - Are all of your most valuable assets being protected, or only those your insurance & bank care about?... more
Consistent Experience
By MARK RIFFEY - How does your sidewalk reflect on your ability to credit a payment or deliver a meal?... more
When Hiring, Choose Commitment Over Ego
By MARK RIFFEY - The difference between a strong business leader and a weak one is easily detected: Who do they surround themselves with – and why?... more
Chaos, Panic And Other Delights
By MARK RIFFEY - How your team handles recovery from a mistake is often more important than the mistake.... more
Keep Your Eye On The Ball
By MARK RIFFEY - After every election, it's painfully easy to lose focus. Don't.... more
Warming Up Your Cold Email
By MARK RIFFEY - With double digit below zero weather arriving in Montana this week, the last thing any of us need is a cold email.... more
Brainstorming A 2017 Business Roadmap
By MARK RIFFEY - Ready to start working through the first task on the detailed 2017 business roadmap that you painstakingly carved out over the last month? ... more
Preparing to Sell Your Business…Or Not
By MARK RIFFEY - As you get a little older, one of the natural things you start to think about is “What am I going to do with this business?”... more
The Smell (or Aroma) Of Sales
By MARK RIFFEY - Sales is tough work. One of the things that makes it challenging is starting a conversation with someone you don’t know.... more
Focus Isn’t Enough
By MARK RIFFEY - When it comes to your business, what drives your decision to let something slide a little, be it a day, a week or "forever"?... more
Don’t Forget the Ice
By MARK RIFFEY - Does your merchandising save your customers a trip? It should.... more
Are you Using Your Marketing Data Effectively?
By MARK RIFFEY - Presumably you have a budget and as a part of it, income / revenue goals. How certain are you that you’ll hit them this month?... more
The Ups and Downs of Complexity
By MARK RIFFEY - Business people (myself included) seem to have a habit of making projects more complex than they should be.... more
It’s Time To Sell Something
By MARK RIFFEY - Selling the right product to the right person so they can do what they need to do (or get what they want) is honorable work.... more
What Are You Afraid Of?
By MARK RIFFEY - Is your business clinging to fear-driven artificial barriers? Limiting thoughts had my software company stuck on a sales plateau.... more
New Project Idea? Do This First
By MARK RIFFEY - Wouldn't it be nice to know if a project was going to fail after two weeks rather than two years?... more
The Danger Of Presumption
By MARK RIFFEY - There are many ways that assumptions can endanger your projects. The key is to have a process that does as much as possible to eliminate them.... more
The One Sentence That Can Make Or Break You
By MARK RIFFEY - How are you spending your downtime? You may not have any influence over your team’s downtime, but you can still set an example.... more
Christians, Lions and Wives of New Jersey
By MARK RIFFEY - How are you spending your downtime? You may not have any influence over your team’s downtime, but you can still set an example.... more
A Recipe For Teamwork
By MARK RIFFEY - If you had to make up a recipe for teamwork, what would you stir in?... more
Are you Hiring Millennials?
By MARK RIFFEY - Where will your company be in 15-20 years if you don't hire, groom and train 18-34 year olds over the next 10 years?... more
Take Ownership
By MARK RIFFEY - Whether you like it or not, anyone who sells for you, advertises for you, reps for you or in any way helps you sell what you do REPRESENTS YOU.... more
Context Equals Opportunity
By MARK RIFFEY - When your client is under pressure, you have an opportunity to create a memory that can last a lifetime.... more
How Do You Protect Your Business?
By MARK RIFFEY - Business owners protect their business by reducing risk, managing cash flow, getting appropriate legal advice and insuring their people and assets properly.... more
Strategies to Improve Your Black Friday/Small Business Saturday/Cyber Monday
By MARK RIFFEY -The rushes are over. What did you learn? What can you fix now? What needs to be fixed for next time? Write it down.... more
Lessons From Working at Home
By MARK RIFFEY -Geoffrey James put together a list of 10 lessons learned from his working from home. I’ve worked at home and in my kayak since 1999 so I thought I'd chime in. ... more
Your Referrals Leave An Impression
By MARK RIFFEY -Only a fool would believe that a referral doesn’t reflect on the one who makes it. So why do it poorly?... more
Making Employees Feel Safe
By MARK RIFFEY -When people don’t feel safe, it damages every conversation. Often they say nothing, as if they have no opinion, have nothing to add, and agree with whatever’s already been said.... more
The Ones You Can’t Trust
By MARK RIFFEY -Stop putting up with them. Stop encouraging them. Stop tolerating them.... more
On The Playing Field, Little Things Matter
By MARK RIFFEY -Little things drive the quality of your customers' experience but they don't happen by accident.... more
Selling, Marketing and Wyoming’s Cutt-Slam
By MARK RIFFEY -The fish rejects your fly for the same reason that prospects ignore your message.... more
Experience Management Matters
By MARK RIFFEY -Delivery of a product or service is about far more than the act of your client opening the box or getting the service they paid for.... more
Beware Of National Distraction Season
By MARK RIFFEY -National distraction season is upon us. Are you ready? I’m referring to election/political season and the drama it brings to the workplace.... more
Extinguish Employee Drama
By MARK RIFFEY - It’s critical to the long term success of your career as a manager, or as an owner, to create a culture of drama non-proliferation at your business.... more
When The Smoke Clears, Will Your Reputation?
By MARK RIFFEY - How your business delivers when things are tough sets the tone for your future.... more
Get One More Per Day, Week, Month
By MARK RIFFEY - Doubling the sales of a business tends to result in doing things the same way, but doing them twice as often, or somehow doing twice as many of them.... more
Communicate When Fire Threatens
By MARK RIFFEY - Send the right message to the right guests in a timely manner in the right way. Build trust. Practice, automate, document, delegate.... more